Privacy Policy for The Mayfair Jazz Teahouse
The Mayfair Jazz Teahouse is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site, interact with our services, or engage with our Teahouse, including bespoke afternoon tea experiences, live jazz performances, private event hosting, catering, corporate hospitality packages, and music and cultural events curation. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We may collect personal information about you in various ways, for instance, when you make a reservation, book an event, sign up for our newsletter, or contact us directly.
- Personal Identifiable Information (PII): This may include your name, email address, phone number, physical address, and payment information (e.g., credit card details) when you make a booking or purchase tickets for events.
- Dietary and Accessibility Requirements: For bespoke experiences and events, we may collect information regarding your dietary restrictions, allergies, or accessibility needs to ensure we can provide appropriate service.
- Booking and Event Preferences: Details about your past bookings, preferred artists, or event types to enhance future experiences with us.
- Communication Data: Records of your correspondence with us, including emails, phone calls, and any feedback you provide.
- Technical Data: Information about your device and how you interact with our site, such as IP address, browser type, operating system, referral sources, and pages visited. This data is typically collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for various purposes aligned with providing our services and enhancing your experience at The Mayfair Jazz Teahouse:
- To Provide Services: To process your bookings, manage private event arrangements, facilitate catering services, and ensure a seamless experience for bespoke afternoon teas and live jazz performances.
- Customer Support: To respond to your inquiries, provide customer service, and address any issues you may encounter.
- Communication: To send you confirmations, updates about your bookings, relevant information about events, and, if you opt-in, marketing communications about our offerings.
- Personalization: To tailor your experience based on your preferences, such as suggesting events or offerings that might interest you.
- Improvement of Services: To understand how our services are used, gather feedback, and continuously improve our website, offerings, and overall customer experience.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We do not sell your personal information. We may share your information with trusted third parties under specific circumstances:
- Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., payment processors, booking platforms, IT service providers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
4. Data Security
The security of your personal data is paramount. We implement a variety of technical and organizational measures designed to protect your information from unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and secure access controls.
5. Your Data Protection Rights (GDPR)
Under GDPR, you have certain rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided at the end of this policy.
6. Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
7. Links to Other Websites
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, your data, or wish to exercise any of your rights, please contact us at:
The Mayfair Jazz Teahouse
10 Downing Street
Mayfair
London
Greater London
W1J 0BE
United Kingdom